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Update on Moola

Posted by Matthew Berman On December - 27 - 2006

If you have not read my article about Moola.com, you should probably read that before continuing here. I had praised them for their great idea and execution of their website. For those who don’t know moola.com is a site where they give you one penny and by playing simple strategic webgames, you can turn it into $10 million. Again, check out the Moola article for more information.

Unfortunately, instead of praises this time I have been very disappointed in the past week and will only be giving them negative feedback now. Here is how it all started. After playing for a day or two, I was not able to get past 5 or so wins. This did not bother me at all because I realize if they are giving away $10 million, they better make it very hard. The problem started when I began to get disconnected for no reason I would click my bid during a game, and less than a second later it would say I lost because my bid was not received in time. Granted losing 32 cents isn’t a blow to my wallet, but after spending hours trying to build up to 32 cents it gets very annoying having it taken from you.

Now they do offer a way to investigate what happened and possibly get your money back, but after emailing them over 7 times with all the information they needed, I still received no response. This problem continued to happen till about the time I decided to write this post. I got sick of winning and then losing for no reason. This was especially annoying because I watched every ad they threw in front of me and answered all the questions.

So with no response from them and the continuation of the disconnection issue, I do not think I will be using the site anymore for a while. With such a great idea, it is frustrating that they have such poor execution or staff (sorry guys). Ill check back in a little while to see if they fixed these issues. One thing I must say as a user and webmaster is that a quick response time means A LOT to people! Come on guys, let’s get it together over there.

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2 Comments »

Comment by Paul
2007-01-04 14:43:27

Funny that you say that you couldnt get past 5 wins. If you mean that you were losing on level 5, I am in the same boat. I lost the “gold” game three times on level 5 (smell a bot). Didn’t run into the connection issues though.

 
Comment by Matthew Berman
2007-01-04 18:14:44

Ya I couldn’t get past 5 wins, then when I did moola.com disconnected me. They finally emailed me back and refunded me 2 cents…oh joy.

Thanks for the comment,

Matt

 
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