To whom:

I just received your bill for $437.08 which you say is an early cancellation fee.
I am going to explain to you for the umteenth time why I am disputing this.

You did not give me the product that I requested. I requested very clearly the
$29.95/month special. This is what I wanted, what I requested and what I had no
reason to believe I would not get. That is, until the first bill came in. The bill was for
over twice what I expected and there was something on there called the “NFL
weekend package”. I called Direct TV to request that this be fixed. Over several
phone calls I spoke to ten or so people. The first call that I made resulted in
a promise to give me a credit to negate the extra charge for the NFL package.
This would take care of the problem for 6 months. When I asked what happened
after 6 months, I was told the cost would go up to $109.95. I again reiterated
that this is not what I had asked for. The only solution offered to me at the 6 month
point would be to downgrade to a cheaper package. This still would not
take me to the $29.95 level and would drastically reduce my program choices.

Over the coarse of 3 – 4 phone calls I was never offered any more of a solution
than that cited above. I told those that I spoke to that I was going to have
to cancel if the problem wasn’t fixed. All I heard in response was “we’re so sorry
but there is nothing more that we can do”. Well, I’m sure there is something somebody
COULD have done if they wanted. But it appears that Direct TV is too attached
to the ol’ “bait and switch” scheme to want to deal honestly with their customers.

I asked for one thing, was given another. Then I am told that I have no choice
but to pay for what I did not want. WHAT IS WRONG WITH YOU PEOPLE????
You’ve lost a customer and alot of good will. News travels on the internet fast.
All you have to do is Google “direct tv complaints or lawsuites” and one quickly
learns the scope of this issue. You people are CROOKS!

So, I am sending copies of this letter to all interested and appropriate
parties. I have sent all the requested equipment back to you. I would have prefered
to stay with Direct TV but you did not seem to want me as a customer.
I am now with Dish Network paying….you guessed it….$29.95 per month
for a year. Why couldn’t you have been straight with me??

Sincerely

Charles
acct #8xxxxxxx

After calling Directv’s customer service several times trying to explain that their service person damaged the service further, damaged a portion of my house, left the dish hanging off the house and since the problem was never fixed, I cancelled the service. Now directv has charged me $400.00 including $50.00 for the bad service call and a $350.00 cancellation fee.

What’s one customer to Directv, right!
Dana Thompson

Someone at my current company happened to know one of the head lawyers at DirecTV and as a favor gave him a call. They apologized and fixed everything. Very surprising. Goes to show you its not about what you know, it’s about who you know.