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CJ eBay Affiliate Program Bug

Posted by Matthew Berman On April - 24 - 2007

I have been a CJ eBay affiliate member for about 2-3 months now. Basically how this program works is you sell items for eBay and they give you 40-65% of the commission. This is only a deal you can get through Commission Junction. Then one day Tom Ferris (who told me about this program) and I both stopped receiving revenue. We quickly received an email from the CJ team saying that eBay had a huge bug that did not allow for the tracking of sales. WHOA! We were still getting impressions and clicks tracked, but not that sales (the most important thing to track).

So basically eBay has no idea how much each of their affiliate would have made, and is most likely going crazy over there trying to figure out what happened. So what will happen to all of the money we would have made? That’s a great question and one that I asked the CJ team. The quickly responded with:

EBay is planning on reviewing your prior sales record and trying to calculate a generous estimate of what you would have made while their tracking was down. We hope this answers your question. If you have further questions, please don’t hesitate to contact us.

So here’s the problem as I see it: how are they possibly going to determine how much I would have made? I only started making money with the program a few days before the bug happened. On the other hand, for someone like Tom, he has plenty of data that shows he makes money. Supposedly they have fixed the bug as of the 22nd, but I am still not getting any revenue. I will keep everyone updated on the status of this error, but it seems like this should be a huge issue over at eBay and they should be working 24/7 to figure out what’s wrong.

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1 Comment »

Comment by iCalvyn Subscribed to comments via email
2007-10-29 18:34:57

too bad to having this kind of problem… delay your time from making money only… :(

 
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